This policy outlines the terms and conditions under which you can cancel transactions or request refunds on the Paymorz platform.
Effective Date: 01.08.2025
Entity: QUANTUMCONA LLP (LLPIN: ACE-8779)
Registered Office: Survey No. 130P and 115/1P, We Work Rajapushpa, Nanakramguda Main Road, Medchal–Malkajgiri, Telangana – 500032, India
Trademark: Paymorz™ (registered trademark of QUANTUMCONA LLP)
This Cancellation & Refund Policy ("Policy") governs all cancellations, payment reversals, and refund requests arising from invoice-based transactions facilitated through the Paymorz™ Platform, owned and operated by QUANTUMCONA LLP ("Company," "we," "us").
Paymorz™ operates as a vendor-management, invoicing, and compliance facilitation platform that enables Businesses ("Clients") to onboard, verify, and make payments to their selected Service Providers ("Vendors") through authorised Payment Gateway Partners. Paymorz™ is not a public freelance marketplace, does not match parties for services, and does not act as a contracting party with respect to service scope, pricing, performance, or delivery.
Paymorz™ acts solely as a technological intermediary for invoice-based payments: all payment processing, settlements, refunds, and reversals are executed by our authorised Payment Gateway Partner(s) in accordance with RBI Payment Aggregator / Payment Gateway directions. Paymorz™ does not receive, hold, or exercise custody over user funds.
This Policy sets out the limited circumstances under which cancellations, reversals, or refund requests may be initiated, applicable timelines, and governing conditions for payment-related issues, in accordance with Applicable Law and the Paymorz™ Terms of Service.
By using Paymorz™, you accept that refund and cancellation matters are governed by this Policy, the Terms of Service, and the Payment Gateway Partner's settlement and reconciliation rules (including the standard T+2 Business Day settlement cycle where applicable).
A Client may cancel a payment request only if:
If a cancellation is valid under (a) or (b) above, the transaction will be voided and any amounts debited will be returned to the original source subject to the Payment Gateway Partner's reconciliation and settlement rules. Refund timing and net amounts (after gateway fees and statutory deductions) are determined by the Payment Gateway Partner and typically reflect their standard processing windows.
Once a Vendor has issued an invoice or the parties have begun performance under their separate contract, cancellations (and any refund calculation) are permitted only upon mutual agreement between the Client and the Vendor.
Paymorz™ may provide platform records (such as invoice data and communication logs) to assist parties, but Paymorz™ does not adjudicate service-quality disputes or determine contractual remedies except where necessary to instruct the Payment Gateway Partner. Paymorz™ does not determine:
If the Client and Vendor agree to cancel and specify a refund amount and method, Paymorz™ will, upon receiving documented, mutually agreed instructions, submit refund initiation instructions to the Payment Gateway Partner. Execution and timing of any refund remain subject to the Payment Gateway Partner's reconciliation and settlement rules.
Paymorz™ may request cancellation or voiding of a transaction (and instruct the Payment Gateway Partner accordingly) where:
In such cases, Paymorz™ will initiate appropriate reversal or refund requests with the Payment Gateway Partner after internal verification; the Payment Gateway Partner's reconciliation and bank settlement processes govern the ultimate timing and crediting of refunds (which may involve standard T+2 timing or other gateway-specific cycles).
Refunds via the Platform are strictly limited to verifiable payment- or compliance-related circumstances. Because Paymorz™ is not a party to Client–Vendor contracts, refund eligibility does not extend to ordinary commercial disputes over service quality except to the extent necessary to resolve payment release.
A refund may be processed where a Client has been:
Such refunds will be initiated only after verification with and reconciliation by the Payment Gateway Partner and internal audit of platform transaction records.
A refund may be eligible where:
Refunds under this clause are permitted only while funds remain in pre-settlement status with the Payment Gateway Partner.
Once settlement to the Vendor's account is completed (per the Payment Gateway Partner's settlement process, typically T+2), Paymorz™ cannot unilaterally reverse settled funds; any recall or recovery is subject to the Payment Gateway Partner's reconciliation and the Vendor's agreement or legal process.
Refunds may be issued where:
If payment remains in pre-settlement status, the invoice may be voided and refunding the original instrument will be requested through the Payment Gateway Partner, subject to gateway reconciliation.
Refunds may be processed where the Payment Gateway Partner confirms:
Such refunds are executed only upon formal authorisation from the Payment Gateway Partner and in accordance with RBI and bank network rules.
Paymorz™ may request or initiate refund/reversal instructions with the Payment Gateway Partner if:
Refunds will only be processed where funds remain in pre-settlement status or where the Payment Gateway Partner's recovery procedures permit reversal.
Refunds will not be provided in the following cases:
A refund request must be submitted by the Client via the Platform's refund/dispute module or by email to support@paymorz.com within 7 calendar days from:
A refund request is valid only if the payment remains in Pending/Pre-Settlement status with the Payment Gateway Partner and has not been disbursed to the Vendor under the applicable settlement cycle.
Each refund request must include:
Refunds will be credited only to the original source instrument (card, bank account, UPI ID) as required by Payment Gateway Partner and network rules; Paymorz™ cannot instruct refunds to alternate accounts unless permitted by the Payment Gateway Partner and law.
Upon receiving a refund request, Paymorz™ will:
If funds have already been settled to the Vendor, Paymorz™ will notify the Client that the refund cannot be processed through the Platform and will (where practicable) advise on recovery options via Vendor cooperation or legal remedy.
Paymorz™ will aim to determine initial refund eligibility within 5 Business Days after receipt of complete documentation; however, some matters requiring gateway or regulator input may require longer.
The decision will be conveyed via the Platform and to the registered email address, indicating approval, rejection, or a request for further information.
If approved, Paymorz™ will submit refund/reversal instructions to the Payment Gateway Partner for execution in accordance with RBI Payment Aggregator / Payment Gateway Guidelines and gateway-specific procedures.
Refund processing and crediting timelines depend on the Payment Gateway Partner and the receiving bank/network; typical bank-credit timelines after gateway execution range from 3–10 Business Days but may vary.
Refunds will be credited to the original source instrument only (UPI, card, bank account), subject to network and bank processing times.
Alternate accounts, manual transfers, or cash refunds will not be permitted unless explicitly authorised by the Payment Gateway Partner and applicable law.
All refund requests, supporting evidence, communications, and relevant gateway logs will be retained for a minimum of 8 years in accordance with RBI, tax, and audit requirements.
Paymorz™ initiates refunds exclusively through authorised Payment Gateway Partner(s) (for example, Razorpay), as applicable.
Processing timelines are subject to gateway workflows, bank settlement cycles, card/UPI network dependencies, KYC/AML checks, and applicable regulatory processes.
Paymorz™ is not responsible for delays arising from gateway reconciliation, bank-side processing delays, or network outages to the extent such delays are outside Paymorz™'s control.
All refunds approved under this Policy are subject to mandatory deductions imposed by Payment Gateway Partner(s), card/UPI network rules, and statutory authorities. These deductions are determined by external parties and cannot be unilaterally waived by Paymorz™ except where the gateway itself acknowledges an error.
Because Paymorz™ does not hold funds, the net refund amount is a function of gateway fees, bank charges, and statutory deductions; Paymorz™ disclaims liability for any shortfall arising from such third-party deductions.
The following components are non-refundable to the extent charged or collected by Payment Gateway Partners, banks, or authorities:
In the event of a chargeback initiated by a payer through their issuing bank or card network:
Paymorz™ may, in exceptional circumstances and subject to gateway acknowledgement and internal approval, waive or reduce certain deductions where:
Waivers are discretionary, case-specific, and require documented gateway confirmation; they do not create an ongoing entitlement.
Any waiver granted shall not constitute a continuing obligation, precedent, or enforceable right for any future request.
Paymorz™ will provide a detailed breakdown of deductions (gateway fees, taxes, administrative charges) in the refund confirmation, to the extent such information is available from the Payment Gateway Partner. Paymorz™ relies on gateway-generated logs for net calculation and will flag discrepancies for gateway resolution.
All entries will be logged for compliance, audit verification, and reconciliation in accordance with RBI guidelines. Paymorz™ may disclose such records to regulators, Payment Gateway Partners, and law-enforcement agencies where legally required.
A chargeback occurs when a payer disputes a charge with their issuing bank or card network, potentially resulting in reversal of funds handled by the Payment Gateway Partner. Users acknowledge chargebacks are adjudicated by card/UPI networks and issuing banks, and Paymorz™ cannot override those decisions.
Paymorz™ does not hold user funds; chargeback outcomes affect gateway settlement. Financial consequences of chargebacks (reversals, fees, penalties) will be borne by the responsible User except where the gateway or law allocates liability otherwise.
Users shall contact support@paymorz.com and attempt internal resolution before initiating chargebacks. Failure to attempt internal resolution may affect Paymorz™'s ability to assist and may be treated as an aggravating factor for account actions.
Paymorz™ will acknowledge complaints within 2 Business Days and will coordinate with the Payment Gateway Partner to resolve issues, typically within 10 Business Days where feasible. This internal timeline does not affect statutory or network chargeback filing deadlines.
Upon receipt of a chargeback notification, Paymorz™ will:
Paymorz™ is a facilitator of evidence and communication; it is not responsible for delays within banks or networks beyond its control.
Paymorz™ cannot directly freeze funds: holds and reversals are operationally executed by the Payment Gateway Partner. Users should not assume Paymorz™ has custodial control of funds during chargeback processes.
If the chargeback is upheld by the issuing bank/network, the Payment Gateway Partner will reverse funds per network rules.
If funds have already been settled to the Vendor, Paymorz™ may seek recovery of reversed amounts and chargeback fees from the Vendor pursuant to applicable Vendor agreements and recovery mechanisms (including future payouts or permitted set-offs), subject to Payment Gateway Partner and contractual rules.
If the chargeback is determined invalid or fraudulent, Paymorz™ may seek recovery of fees and costs from the initiating User and may take account-restriction or termination actions for repeated abuse.
For suspected unauthorized transactions, notify support@paymorz.com and your issuing bank promptly (generally within 3 Business Days of discovery) to preserve rights under applicable bank/network liability rules. Delayed reporting may affect protections under RBI / network liability norms.
Paymorz™ will coordinate with the Payment Gateway Partner in investigations and provide necessary documentation; final liability determinations rest with the issuing bank or network in accordance with applicable rules.
Paymorz™ may suspend or restrict accounts involved in repeated chargebacks, suspicious patterns, or confirmed fraud to mitigate risk.
Operational holds on funds are executed by the Payment Gateway Partner; Paymorz™ may restrict the User's ability to transact on the Platform pending resolution. Such restrictions are protective measures.
The final outcome of any chargeback dispute is determined by the issuing bank and the payment network, based on evidence submitted through the Payment Gateway Partner.
Paymorz™ facilitates evidence collection and communication and does not influence network or bank determinations.
Paymorz™ is not liable for any delay, reversal, or penalty imposed by the issuing bank, Payment Gateway Partner, or card network.
All chargeback records, logs, evidence, and gateway correspondence will be retained for a minimum of 8 years in line with RBI and tax audit requirements and may be disclosed to regulators or law-enforcement authorities if legally required.
Paymorz™ functions as a digital intermediary that facilitates invoice-based payments and disbursements through authorised Payment Gateway Partners. All payment, refund, and settlement operations are subject to the Payment Gateway Partner's operational timelines and banking processes. For clarity, Paymorz™ does not: (a) receive, hold, or exercise custody of user funds; (b) operate a user wallet or stored-value facility; or (c) act as a payment aggregator outside the scope of our authorised gateway arrangements.
Settlement to Vendors is governed by the Payment Gateway Partner's settlement policy (commonly a T+2 Business Day cycle) and is subject to reconciliation, KYC/AML checks, and banking holidays. Refund initiation is subject to gateway reconciliation and the Payment Gateway Partner's confirmation.
Users acknowledge Paymorz™ has no operational control over bank holidays, network downtime, or gateway-initiated holds and that such factors may delay settlement or refunds.
Refund initiation, processing, and crediting timelines are dependent on the Payment Gateway Partner and issuing banks. Paymorz™ shall not be liable for delays, withholding, or reversals caused by:
Paymorz™'s responsibility is limited to submitting refund or reversal requests to the Payment Gateway Partner and providing status updates; Paymorz™ does not control fund flows, network crediting timelines, or settlement sequencing.
For clarity: Paymorz™ does not control gateway settlement processes and acts only as a facilitator that submits refund/reversal requests to the Payment Gateway Partner. Paymorz™ is not responsible for any mismatch between gateway-provided timelines and actual bank credit timelines.
If refunds or settlements are delayed due to AML, KYC, tax authority queries, or other regulatory investigations, the Payment Gateway Partner may place holds until clearance. Paymorz™ will cooperate with authorities and the gateway and will notify affected Users where permitted by law, but Paymorz™ cannot override mandatory regulatory holds.
Paymorz™ is not liable for refund or settlement delays caused by Force Majeure events, including internet or telecom failures, strikes, governmental actions, bank/gateway outages, or other disruptions outside its control.
Such events may extend settlement or refund timelines beyond standard cycles without liability for Paymorz™.
When a refund or settlement delay exceeds 10 Business Days, Paymorz™ will notify affected Users via email and/or in-app message and provide periodic updates until resolution or a final determination from the Payment Gateway Partner or competent authority. Users will be informed of any required actions (e.g., additional KYC documents).
Notification timelines are indicative and depend on upstream gateway/regulatory inputs; delay in upstream updates does not alone establish a service breach by Paymorz™.
All refund decisions arising from user disputes shall be governed by the Dispute Resolution process under Clause 8 of the Paymorz™ Terms of Service. Paymorz™ acts solely as an impartial facilitator and not as a judicial or arbitral authority.
For clarity, Paymorz™'s role is administrative in nature and limited to reviewing platform-specific records; the Platform does not adjudicate on contractual disputes, quality assessments, or commercial disagreements between Clients and Vendors.
If a dispute is raised within the permitted period (typically 7 days from project completion or milestone delivery), Paymorz™ will:
Paymorz™ does not guarantee the preservation of disputed funds where the gateway has already initiated settlement or where timelines have lapsed under the T+2 settlement cycle.
After reviewing all documentation, Paymorz™ may:
Paymorz™'s determination shall be final and binding within the platform. Users expressly waive any claim against Paymorz™ for good-faith decisions taken under this clause.
Paymorz™'s determination is limited strictly to platform processes and does not override any independent contractual rights or legal remedies available between the Client and Vendor outside the Platform.
Refunds approved through the dispute process shall be:
Execution timelines remain subject to banking, network, and gateway dependencies. Paymorz™ shall not be liable for delays beyond its control.
All dispute-related correspondence, decisions, and refund proofs shall be documented and retained for 8 years for audit, compliance, and regulatory purposes. Such records may be shared with regulators, enforcement authorities, or Payment Gateway Partners when required.
Users agree that Paymorz™'s internal mediation and refund process is conclusive within the platform. Raising simultaneous external disputes (e.g., chargebacks) may lead to temporary suspension or permanent account restriction until both matters are resolved.
External escalation (such as chargebacks) during an active internal dispute process shall be treated as a breach of this Policy and may result in reversal of any ongoing refund evaluation, additional administrative fees, or termination of Platform access.
Refunds are strictly not applicable in the following cases:
Funds have already been disbursed to the Vendor following the T+2 Business Day settlement window;
Refund requests raised after settlement will not be processed. Paymorz™ has no legal or operational ability to recall funds that have already been settled into the Vendor's bank account through the Payment Gateway Partner.
Platform service fees, convenience charges, Payment Gateway Partner fees, and administrative costs (as described in Clause 5) are non-refundable under all circumstances. These charges cover services already rendered and operational overhead that cannot be reversed.
Statutory taxes (GST, TDS, or other government levies) already remitted to authorities cannot be reversed or refunded by Paymorz™. Any tax-related relief must be sought through applicable statutory procedures outside Paymorz™'s control.
Refund requests will not be processed while a bank chargeback or card network dispute is active for the same transaction.
Duplicate or parallel refund and chargeback claims are considered a violation of this Policy and may result in account suspension or permanent ban.
Where a user initiates a chargeback and a refund request simultaneously, the refund review shall be terminated automatically.
Refunds are not applicable if a user has violated any clause of the Terms of Service, engaged in fraud, misrepresentation, or abuse of the refund system.
Paymorz™ reserves the right to permanently restrict or terminate such accounts.
Paymorz™ reserves the right to decline refund requests that are inconsistent with the factual record, evidence, or operational policies.
In all such cases, Paymorz™'s decision shall be final and binding within the Platform.
Paymorz™'s discretionary decisions shall not be subject to appeal except as required under applicable law.
For all refund, cancellation, or transaction-related queries, users must first contact Paymorz™ Support at support@paymorz.com. Each request must include:
Requests lacking mandatory information may be rejected or delayed until complete documentation is provided.
Paymorz™ shall acknowledge all refund-related communications within 24 hours and provide an initial response or resolution update within 5 Business Days. Acknowledgment of receipt does not constitute acceptance, approval, or confirmation of refund eligibility.
If a user is unsatisfied with the initial response or the issue remains unresolved after 10 Business Days, the matter may be escalated to the Grievance Officer at:
The Grievance Officer shall:
The Grievance Officer's decision is final with respect to internal platform processes and does not constitute a legal ruling or arbitration award.
For complaints concerning personal data, privacy, or data misuse, users may also escalate their concerns under the Digital Personal Data Protection Act, 2023 (DPDP Act) through the above channels.
If unresolved, users may file a complaint before the Data Protection Board of India, as established under Section 27 of the DPDP Act.
Paymorz™ shall cooperate with lawful directions issued by the Data Protection Board; however, refund-related outcomes remain governed strictly by this Policy and the Terms of Service.
All refund-related communications and grievance records will be retained for a minimum of 8 years for audit and compliance verification purposes. Such records may be produced to regulators, banks, Payment Gateway Partners, or enforcement authorities where legally mandated.
Communications and notices under this Policy shall be in English, unless otherwise required by law. Paymorz™ may provide translated versions for convenience, but the English version shall prevail in case of inconsistency.
In the event of conflicting interpretations, the English text of this Policy shall be considered authoritative and binding.
Paymorz™ reserves the right to modify, update, or amend this Cancellation & Refund Policy at any time, in whole or in part, to reflect changes in business operations, regulatory requirements, or Payment Gateway Partner terms.
No user consent is required for such updates, and continued use of the Platform constitutes acceptance of the revised Policy.
Users will be notified of any material updates through one or more of the following methods:
Failure to read or receive notification (e.g., due to spam filters, inactive email accounts, or ignored alerts) shall not invalidate the effective applicability of the updated Policy.
Unless otherwise stated, such updates shall become effective on the date of publication ("Effective Date"). Continued use of the Platform or participation in any transaction after the Effective Date constitutes the user's binding acceptance of the revised Policy.
Users are responsible for reviewing the Policy periodically to stay informed of current terms.
In cases where updates are necessary to comply with RBI directions, Payment Gateway Partner mandates, or applicable law, Paymorz™ may implement such changes immediately and without prior notice.
Such updates shall take effect upon implementation and shall supersede any conflicting provision of this Policy.
Users are encouraged to periodically review this Policy to remain informed of the latest terms. The most current version shall always be accessible on the Paymorz™ Platform and will supersede all prior versions.
Lack of awareness of updated terms shall not be treated as grounds for dispute, refund, or exemption from Policy obligations.
For all queries, refund-related communications, or legal notices regarding this Cancellation & Refund Policy, users may contact Paymorz™ through the following official channels:
Users shall initiate all refund-related communications exclusively through this official support channel; communications via personal contacts, social media, or unofficial emails will not be considered valid or acted upon.
Grievance escalation is intended solely for unresolved complaints; misuse of this channel (including for routine queries) may delay processing.
Only notices delivered to this designated channel and address shall be deemed valid for legal purposes.
All formal communications under this Policy must be made in English and sent from the registered email ID associated with the user's Paymorz™ account. Notices will be deemed received:
Notices sent from unregistered or third-party email addresses may be rejected for security and verification reasons.
This Policy shall be governed by and construed in accordance with the laws of India, and any disputes relating to refunds, cancellations, or payment reversals shall fall under the exclusive jurisdiction of the competent courts at Hyderabad, Telangana, without prejudice to the Dispute Resolution clause of the Terms of Service.
Users expressly waive objections to such jurisdiction on grounds of inconvenient forum, domicile, or location.