This policy outlines the Terms and Conditions under which you can cancel transactions or request refunds on the Paymorz platform.
Effective Date: 01.08.2025
Entity: QUANTUMCONA LLP (LLPIN: ACE-8779)
Registered Office: Survey No. 130P and 115/1P, We Work Rajapushpa, Nanakramguda Main Road, Medchal–Malkajgiri, Telangana – 500032, India
Trademark: Paymorz™ (registered trademark of QUANTUMCONA LLP)
This Cancellation & Refund Policy ("Policy") governs all cancellations, payment reversals, and refund requests arising from invoice-based transactions facilitated through the Paymorz™ Platform, owned and operated by QUANTUMCONA LLP ("Company", "we", "us").
Paymorz™ operates as a vendor-management, invoicing, and compliance facilitation platform that enables Businesses ("Clients") to onboard, verify, and make payments to their selected Service Providers ("Vendors") through authorised Payment Gateway Partners.
Paymorz™ acts solely as a technological intermediary for invoice-based payments. All payment processing, settlements, refunds, and reversals are executed by authorised Payment Gateway Partner(s) in accordance with RBI Payment Aggregator / Payment Gateway guidelines. Paymorz™ does not receive, hold, or exercise custody or control over user funds at any stage.
By using the Platform, Users acknowledge and agree that all cancellation and refund matters are governed by this Policy, the Terms of Service, and the Payment Gateway Partner's settlement and reconciliation rules (including the standard T+2 Business Day settlement cycle where applicable).
A Client may cancel a payment request only if:
Where cancellation is valid, the transaction shall be voided and any debited amount shall be returned to the original source instrument, subject to the Payment Gateway Partner's reconciliation and settlement rules.
Once a Vendor has issued an invoice or the parties have commenced performance under their independent commercial arrangement, cancellations and refund calculations are permitted only upon mutual agreement between the Client and the Vendor.
Paymorz™ may provide platform records (invoice data, timestamps, and communication logs) to assist the parties but does not adjudicate service-quality disputes or determine contractual remedies, including:
Upon receiving documented, mutually agreed instructions, Paymorz™ will submit refund initiation instructions to the Payment Gateway Partner. Execution and timing remain subject to the Payment Gateway Partner's workflows and reconciliation procedures.
Paymorz™ may initiate cancellation or request transaction voiding where:
Refund execution in such cases shall be governed by the Payment Gateway Partner's settlement timelines and banking processes.
Refunds are strictly limited to verifiable payment or compliance-related scenarios. Paymorz™ does not intervene in ordinary commercial disputes regarding service quality or performance.
Refund eligibility may arise where:
Once funds have been settled to the Vendor, Paymorz™ cannot reverse such transactions unilaterally.
Refund requests must be submitted via the Paymorz™ Platform or by email to support@paymorz.com within 7 calendar days of the payment date.
Each request must include:
Where approved, refund initiation shall be submitted to the Payment Gateway Partner. Typical credit timelines range from 3–10 Business Days depending on bank workflows and network rules.
Refunds will not be issued where:
Charge backs are administered by issuing banks and payment networks. Paymorz™ only facilitates documentation and coordination and does not control charge back outcomes. Fees and penalties arising from charge backs shall be borne by the responsible User.
Paymorz™ may, in exceptional circumstances and subject to gateway acknowledgement and internal approval, waive or reduce certain deductions where:
Waivers are discretionary, case-specific, and require documented gateway confirmation; they do not create an ongoing entitlement.
Any waiver granted shall not constitute a continuing obligation, precedent, or enforceable right for any future request.
Paymorz™ will provide a detailed breakdown of deductions (gateway fees, taxes, administrative charges) in the refund confirmation, to the extent such information is available from the Payment Gateway Partner. Paymorz™ relies on gateway-generated logs for net calculation and will flag discrepancies for gateway resolution.
All entries will be logged for compliance, audit verification, and reconciliation in accordance with RBI guidelines. Paymorz™ may disclose such records to regulators, Payment Gateway Partners, and law-enforcement agencies where legally required.
Paymorz™ functions strictly as a digital intermediary facilitating invoice-based payment instructions between Clients and Vendors through authorised Payment Gateway Partners. All payment processing, settlement, refund, and reversal operations are executed exclusively by such Payment Gateway Partners in accordance with applicable RBI Payment Aggregator / Payment Gateway Guidelines, banking regulations, and network protocols.
For absolute clarity and avoidance of doubt, Paymorz™ does not:
Paymorz™'s role is limited to enabling payment instruction flows and coordinating communication between Users and the Payment Gateway Partner through its technology platform.
Settlement of payments to Vendors is governed entirely by the Payment Gateway Partner's settlement policy, commonly operating on a standard T+2 Business Day cycle, and remains subject to reconciliation checks, KYC/AML verification processes, internal risk controls, banking holidays, and network-level processing conditions.
Refund initiation and processing are dependent on the Payment Gateway Partner's confirmation and reconciliation status. Users expressly acknowledge that Paymorz™ has no operational, technical, or legal control over:
Accordingly, any delay arising from these factors shall not constitute a breach of service or give rise to liability on the part of Paymorz™.
All refund initiation, processing, approval, and crediting timelines are dependent upon the Payment Gateway Partner and the issuing bank or payment network. Paymorz™ shall not be liable for any delay, withholding, reversal, or variance in crediting time caused by:
Paymorz™'s responsibility is limited strictly to submitting refund or reversal requests to the relevant Payment Gateway Partner and providing reasonable status communication to Users. Paymorz™ does not control fund flow mechanisms, bank credit cycles, settlement sequencing, or reconciliation timing.
Any mismatch between Payment Gateway Partner-stated timelines and the actual receipt of funds in a User's bank account shall not be interpreted as a service failure or operational default by Paymorz™.
Where settlement or refund processing is delayed due to AML investigations, KYC verifications, tax authority queries, or other regulatory reviews, the Payment Gateway Partner may impose transaction holds until satisfactory clearance is obtained.
Paymorz™ shall cooperate with regulatory authorities and Payment Gateway Partners and shall, where legally permissible, notify affected Users of such delays. However, Paymorz™ cannot override, bypass, influence, or accelerate any mandatory compliance holds or regulatory restrictions imposed by competent authorities or gateway partners.
Paymorz™ is not liable for refund or settlement delays caused by Force Majeure events, including internet or telecom failures, strikes, governmental actions, bank/gateway outages, or other disruptions outside its control.
Such events may extend settlement or refund timelines beyond standard cycles without liability for Paymorz™.
Where a settlement or refund delay exceeds ten (10) Business Days, Paymorz™ shall notify affected Users via registered email and/or in-app communication and provide periodic updates until resolution or a final determination is received from the Payment Gateway Partner or competent authority.
Users may be required to furnish additional documentation or verification to facilitate processing. Notification timelines remain indicative and are dependent on upstream communication from Payment Gateway Partners or regulatory authorities. Any delay in such upstream updates shall not, in itself, constitute a service breach by Paymorz™.
Dispute-linked refunds on Paymorz™ are handled strictly based on payment records and transaction data available within the Platform.
Paymorz™ does not monitor, verify, or evaluate:
Paymorz™ is not an arbitrator, mediator, escrow service, or decision-making authority.
All disputes regarding the service or project must be resolved directly between the Client and Vendor outside the Platform.
Paymorz™'s role is limited to reviewing platform transaction logs and facilitating refunds only where permitted under Payment Gateway rules.
A dispute may be raised by a user within the permitted window (generally 7 days from the payment date, unless otherwise stated in gateway rules).
Upon receiving a dispute request, Paymorz™ will:
If settlement has already occurred (e.g., under T+2 or accelerated settlement cycles), Paymorz™ cannot guarantee refund availability.
Paymorz™ does not pause settlements, block vendor funds, or reverse payments unless the Payment Gateway Partner or banking network approves it.
Paymorz™'s evaluation is strictly limited to:
Paymorz™ does NOT assess:
These matters fall exclusively between the Client and Vendor.
Paymorz™ cannot enforce refunds for commercial or project-related disputes.
Based solely on payment rules and gateway permissions, Paymorz™ may:
Paymorz™'s administrative conclusion is final only for platform operations and does not affect legal rights outside Paymorz™.
When a refund is approved:
Processing timelines depend solely on Payment Gateway Partners, card networks, and banks.
Paymorz™ retains payment-related dispute records (transaction logs, communication timestamps, gateway instructions) for 8 years, in compliance with regulatory and audit requirements.
Records may be shared with Payment Gateway Partners, law enforcement, or regulators as required by law.
If a user initiates a bank or card-network charge back, then:
Charge backs are a user right, but misuse may impact account standing.
Users agree that Paymorz™:
Paymorz™ serves only as a payment facilitator and transaction workflow platform.
Refunds are strictly not applicable in the following cases:
Funds have already been disbursed to the Vendor following the T+2 Business Day settlement window;
Refund requests raised after settlement will not be processed. Paymorz™ has no legal or operational ability to recall funds that have already been settled into the Vendor's bank account through the Payment Gateway Partner.
Platform service fees, convenience charges, Payment Gateway Partner fees, and administrative costs (as described in Clause 5) are non-refundable under all circumstances. These charges cover services already rendered and operational overhead that cannot be reversed.
Statutory taxes (GST, TDS, or other government levies) already remitted to authorities cannot be reversed or refunded by Paymorz™. Any tax-related relief must be sought through applicable statutory procedures outside Paymorz™'s control.
Refund requests will not be processed while a bank charge back or card network dispute is active for the same transaction.
Duplicate or parallel refund and charge back claims are considered a violation of this Policy and may result in account suspension or permanent ban.
Where a user initiates a charge back and a refund request simultaneously, the refund review shall be terminated automatically.
Refunds are not applicable if a user has violated any clause of the Terms and Conditions, engaged in fraud, misrepresentation, or abuse of the refund system.
Paymorz™ reserves the right to permanently restrict or terminate such accounts.
Paymorz™ reserves the right to decline refund requests that are inconsistent with the factual record, evidence, or operational policies.
In all such cases, Paymorz™'s decision shall be final and binding within the Platform.
Paymorz™'s discretionary decisions shall not be subject to appeal except as required under applicable law.
For all refund, cancellation, or transaction-related queries, users must first contact Paymorz™ Support at support@paymorz.com. Each request must include:
Requests lacking mandatory information may be rejected or delayed until complete documentation is provided.
Paymorz™ shall acknowledge all refund-related communications within 24 hours and provide an initial response or resolution update within 5 Business Days. Acknowledgment of receipt does not constitute acceptance, approval, or confirmation of refund eligibility.
If a user is unsatisfied with the initial response or the issue remains unresolved after 10 Business Days, the matter may be escalated to the Grievance Officer at:
The Grievance Officer shall:
The Grievance Officer's decision is final with respect to internal platform processes and does not constitute a legal ruling or arbitration award.
For complaints concerning personal data, privacy, or data misuse, users may also escalate their concerns under the Digital Personal Data Protection Act, 2023 (DPDP Act) through the above channels.
If unresolved, users may file a complaint before the Data Protection Board of India, as established under Section 27 of the DPDP Act.
Paymorz™ shall cooperate with lawful directions issued by the Data Protection Board; however, refund-related outcomes remain governed strictly by this Policy and the Terms and Conditions.
All refund-related communications and grievance records will be retained for a minimum of 8 years for audit and compliance verification purposes. Such records may be produced to regulators, banks, Payment Gateway Partners, or enforcement authorities where legally mandated.
Communications and notices under this Policy shall be in English, unless otherwise required by law. Paymorz™ may provide translated versions for convenience, but the English version shall prevail in case of inconsistency.
In the event of conflicting interpretations, the English text of this Policy shall be considered authoritative and binding.
Paymorz™ reserves the right to modify, update, or amend this Cancellation & Refund Policy at any time, in whole or in part, to reflect changes in business operations, regulatory requirements, or Payment Gateway Partner terms.
No user consent is required for such updates, and continued use of the Platform constitutes acceptance of the revised Policy.
Users will be notified of any material updates through one or more of the following methods:
Failure to read or receive notification (e.g., due to spam filters, inactive email accounts, or ignored alerts) shall not invalidate the effective applicability of the updated Policy.
Unless otherwise stated, such updates shall become effective on the date of publication ("Effective Date"). Continued use of the Platform or participation in any transaction after the Effective Date constitutes the user's binding acceptance of the revised Policy.
Users are responsible for reviewing the Policy periodically to stay informed of current terms.
In cases where updates are necessary to comply with RBI directions, Payment Gateway Partner mandates, or applicable law, Paymorz™ may implement such changes immediately and without prior notice.
Such updates shall take effect upon implementation and shall supersede any conflicting provision of this Policy.
Users are encouraged to periodically review this Policy to remain informed of the latest terms. The most current version shall always be accessible on the Paymorz™ Platform and will supersede all prior versions.
Lack of awareness of updated terms shall not be treated as grounds for dispute, refund, or exemption from Policy obligations.
For all queries, refund-related communications, or legal notices regarding this Cancellation & Refund Policy, users may contact Paymorz™ through the following official channels:
Users shall initiate all refund-related communications exclusively through this official support channel; communications via personal contacts, social media, or unofficial emails will not be considered valid or acted upon.
Grievance escalation is intended solely for unresolved complaints; misuse of this channel (including for routine queries) may delay processing.
Only notices delivered to this designated channel and address shall be deemed valid for legal purposes.
All formal communications under this Policy must be made in English and sent from the registered email ID associated with the user's Paymorz™ account. Notices will be deemed received:
Notices sent from unregistered or third-party email addresses may be rejected for security and verification reasons.
This Policy shall be governed by and construed in accordance with the laws of India, and any disputes relating to refunds, cancellations, or payment reversals shall fall under the exclusive jurisdiction of the competent courts at Hyderabad, Telangana, without prejudice to the Dispute Resolution clause of the Terms and Conditions.
Users expressly waive objections to such jurisdiction on grounds of inconvenient forum, domicile, or location.