Shipping & Exchange Policy

This policy applies to any physical products or goods that may be purchased or exchanged through Paymorz services.

Effective Date: 01.08.2025
Entity: QUANTUMCONA LLP (LLPIN: ACE-8779)
Registered Office: Survey No. 130P and 115/1P, We Work Rajapushpa, Nanakramguda Main Road, Medchal–Malkajgiri, Telangana – 500032, India
Trademark: Paymorz™ (registered trademark of QUANTUMCONA LLP)

1. Shipping & Exchange – Not Applicable

This Shipping & Exchange Policy ("Policy") applies to all users of the Paymorz platform operated by Quantumcona LLP ("Paymorz", "we", "our", "us"). Paymorz is a digital payment facilitation platform and does not sell, ship, deliver, or exchange any physical products. All services or goods exchanged between users are managed directly by the sender and recipient, and Paymorz is not involved in logistics, fulfilment, or quality verification of such goods or services.

This Policy has been created to ensure transparency by clearly explaining:

  • that Paymorz does not provide physical shipment or product exchange services,
  • how "delivery" is understood in the context of digital service delivery, and
  • the respective responsibilities of users who engage in transactions through our platform.

By using the Paymorz platform, you acknowledge and agree to the terms outlined in this Policy.

2. Digital Delivery Framework

As Paymorz is a digital payment facilitation platform, all references to "delivery" within this Policy relate exclusively to the digital confirmation of service completion or receipt of goods between the transacting parties, and not to physical shipment or logistics.

2.1. User-to-User Delivery

All services or goods exchanged through transactions on Paymorz are delivered directly by the sender (service provider/vendor) to the recipient (client/customer).

Paymorz:

  • does not participate in the fulfilment, shipment, transport, or handling of any physical products;
  • does not deliver, store, package, or track goods; and
  • is not responsible for ensuring that the recipient receives the purchased service or product.

2.2. Delivery Confirmation Requirement

"Delivery confirmation" refers to the recipient's acknowledgement that the service or product has been provided as agreed. This may include, depending on the nature of the transaction:

  • recipient confirmation within the Paymorz dashboard,
  • screenshots, work files, or service proof shared between the parties, or
  • verification submitted directly to Paymorz during a dispute review.

This confirmation is mandatory for payment release under Paymorz's Payment Release Policy.

2.3. No Control Over Delivery Timelines

Because delivery occurs strictly between users, Paymorz has no control, oversight, or authority over:

  • service completion timelines,
  • delivery speed,
  • delivery method, or
  • any delays arising from the conduct of either party.

Paymorz merely facilitates the payment and verification process, not the delivery process.

2.4. User Responsibility

Users are solely responsible for:

  • ensuring the accuracy of all delivery information,
  • maintaining communication between parties, and
  • documenting delivery-related agreements, expectations, and timelines.

Paymorz strongly recommends that users clearly define service scopes, expected timelines, and deliverables before initiating a transaction.

3. No Physical Shipping or Product Handling

Paymorz is a digital platform that facilitates payments between users and does not engage in any form of physical product handling. Accordingly:

  • Paymorz does not ship, courier, deliver, store, transport, or manage any physical goods.
  • Paymorz does not offer packaging, logistics, warehousing, return pickup, or fulfilment services.
  • Paymorz does not track shipments or provide estimated delivery timelines for physical items.

Any physical goods exchanged between a sender and recipient are entirely outside the operational scope of Paymorz. All related activities — including procurement, packaging, dispatch, transport, and delivery — are the sole responsibility of the transacting parties.

3.1. No Liability for Shipping-Related Issues

Because Paymorz does not manage or participate in shipping, we cannot accept responsibility for:

  • lost, delayed, damaged, or misdelivered shipments,
  • incorrect addresses provided by users,
  • courier delays or logistical failures,
  • customs clearance issues for international shipments, or
  • any physical product-related warranty, defect, or condition.

Any such concerns must be resolved directly between the sender, recipient, and (where relevant) the chosen logistics provider.

3.2. Clarification on Platform Role

For the avoidance of doubt:

  • Paymorz's role ends once the payment is initiated and processed.
  • Paymorz does not intervene in physical delivery matters.
  • Paymorz does not verify the existence, quality, quantity, or condition of physical goods delivered between users.

This clause ensures users understand that Paymorz operates solely as a digital payment intermediary and not as a shipping, fulfilment, or e-commerce service provider.

4. User Responsibilities

Users engaging in transactions on the Paymorz platform are solely responsible for managing and fulfilling all obligations related to the delivery of goods or services exchanged between them. This includes, but is not limited to, providing accurate information, maintaining communication, and resolving delivery-related issues.

4.1. Accurate Information

Users must ensure that all information provided during a transaction is complete, accurate, and up-to-date, including:

  • delivery or service completion details,
  • contact information,
  • billing details, and
  • any files, documents, or data required for the fulfilment of the service.

Paymorz is not responsible for issues arising from incorrect, incomplete, or outdated information supplied by either party.

4.2. Direct Coordination

Users are responsible for coordinating all aspects of service provision or product transfer, including:

  • agreeing on deliverables and timelines,
  • setting expectations for scope and quality,
  • confirming delivery status,
  • documenting proof of work or fulfilment, and
  • communicating any issues or delays promptly.

Paymorz does not intervene in coordination or project management between users.

4.3. Verification of Delivery

Recipients must verify delivery or service completion honestly and accurately.

False confirmations or withholding confirmations may result in:

  • payment delays,
  • dispute escalation,
  • temporary account restrictions, or
  • other compliance actions deemed necessary by Paymorz.

4.4. Compliance with Platform Guidelines

Users must adhere to:

  • Paymorz's Terms of Service,
  • Acceptable Use Policy,
  • Refund & Dispute Resolution Policy, and
  • all applicable laws and regulations.

Any misuse of the platform, including fraudulent claims, false disputes, or attempts to misuse delivery confirmation for financial gain, may result in investigation and enforcement action.

4.5. Responsibility for Physical Goods

If a transaction involves physical goods, users must:

  • manage packaging, shipment, and transport on their own,
  • select and negotiate with logistics providers independently, and
  • maintain records relevant to shipping and receipt.

Paymorz does not assist or intervene in any physical movement or handling of goods.

4.6. Documentation and Record-Keeping

Users should maintain proper documentation for all transactions, including:

  • invoices,
  • delivery proofs,
  • communication logs,
  • agreements, and
  • evidence of service completion.

These documents may be required in case of a dispute review under the Refund & Dispute Resolution Policy.

5. Platform Liability

Paymorz operates solely as a digital payment facilitation platform and bears no liability for any matters related to the shipment, delivery, condition, or exchange of goods or services transacted between users. Paymorz does not assume, accept, or provide any warranties—express or implied—regarding any products or services exchanged outside the Paymorz platform.

5.1. No Liability for Delivery or Non-Delivery

Paymorz is not liable for:

  • delays in delivery or fulfilment,
  • non-delivery of goods or services,
  • incorrect delivery, or
  • failed deliveries caused by either party or any logistics provider.

Paymorz has no control over how, when, or whether a service or product is delivered, as delivery occurs entirely outside the platform's scope.

5.2. No Liability for Quality, Condition, or Suitability

Paymorz does not:

  • evaluate the accuracy, quality, completeness, suitability, safety, or performance of any goods or services delivered between users,
  • provide guarantees relating to condition, fit-for-purpose, or merchantability, or
  • confirm whether a delivered product or service meets user expectations or contractual terms.

All quality-related concerns must be addressed directly between the transacting parties.

5.3. No Responsibility for Shipping Logistics

Paymorz is not responsible for:

  • courier delays,
  • damaged goods in transit,
  • customs or regulatory issues,
  • misrouted or lost shipments,
  • packaging standards, or
  • any operational failures of third-party logistics providers.

Users assume full responsibility for selecting and managing their logistics arrangements.

5.4. No Liability for Exchange, Return, or Refund Outcomes

Paymorz does not influence or control exchange, return, or refund decisions made by users. The platform:

  • does not determine whether an exchange or return request is valid,
  • does not enforce compliance between users, and
  • is not responsible for disagreements regarding eligibility for refunds or replacements.

Refunds are processed strictly in accordance with the Refund & Dispute Resolution Policy, and Paymorz's role remains limited to payment processing and compliance checks.

5.5. Limitation of Liability

To the maximum extent permitted by law, Paymorz's liability is strictly limited to the amount of fees actually paid to Paymorz for the specific transaction in question. Paymorz shall not, under any circumstances, be liable for:

  • indirect, incidental, or consequential damages,
  • loss of business, revenue, or profits,
  • reputational harm,
  • loss of data,
  • emotional distress,
  • delays caused by third parties, or
  • disputes between users.

5.6. No Agency or Merchant Relationship

Nothing in this Policy creates:

  • a buyer-seller relationship between Paymorz and any user,
  • an agency or partnership arrangement, or
  • any obligation on Paymorz to act as a merchant, fulfilment provider, or mediator.

Paymorz's role is strictly limited to facilitating digital payments and performing compliance checks.

6. Dispute Handling

All disputes arising from the delivery, quality, condition, or exchange of goods or services transacted between users must be resolved directly by the sender and recipient. Paymorz does not mediate, arbitrate, or adjudicate disputes related to the fulfilment of goods or services exchanged off-platform.

Paymorz's involvement is strictly limited to payment-related investigations in accordance with the Refund & Dispute Resolution Policy.

6.1. User-to-User Resolution

Users are expected to resolve disagreements independently by:

  • communicating directly,
  • sharing relevant evidence,
  • clarifying expectations or misunderstandings, and
  • attempting good-faith resolution before initiating any further action.

Paymorz does not intervene in negotiations or discussions relating to product quality, timelines, or service outcomes.

6.2. When Paymorz May Review a Dispute

Paymorz may review a dispute only when:

  • a payment hold or freeze has been triggered,
  • a user files a payment-related dispute through the platform, or
  • fraud, misuse, or suspicious activity is suspected.

In such cases, Paymorz will:

  • review payment logs and delivery confirmations,
  • assess compliance risks, and
  • determine whether payment can be released, delayed, or reversed, in line with platform policies and regulatory obligations.

Paymorz's review is limited to payment verification, not delivery evaluation.

6.3. Evidence Requirements

When filing any payment-related dispute with Paymorz, users may be asked to provide:

  • screenshots or files showing proof of work or non-delivery,
  • communication records between the parties,
  • relevant invoices or transaction details, or
  • any other documentation required to evaluate payment legitimacy.

Failure to submit sufficient evidence may delay or prevent Paymorz from taking any action on the payment.

6.4. No Guarantee of Outcome

Paymorz does not guarantee:

  • the resolution of user-to-user disputes,
  • the approval of exchanges, returns, or refunds,
  • payment release or reversal, or
  • the correctness of any statements or claims made by users.

Final outcomes depend on the information provided, compliance requirements, and the Refund & Dispute Resolution Policy.

6.5. Escalation Outside Paymorz

If users cannot resolve a dispute between themselves, they may:

  • seek independent legal advice,
  • pursue civil remedies, or
  • explore third-party dispute resolution methods.

Paymorz is not a party to any contract between users and has no obligation to participate in external legal or mediation processes.

7. Policy Updates & Modifications

Paymorz reserves the right to modify, update, or amend this Shipping & Exchange Policy at any time to reflect operational changes, regulatory requirements, risk-management updates, or improvements to platform functionality.

Any changes will be posted on the Paymorz website or notified through the platform. Users are responsible for reviewing the Policy periodically to stay informed of the latest terms.

7.1. Effective Date of Changes

Unless otherwise specified, updates become effective immediately upon publication. Continued use of the Paymorz platform after any modification constitutes acceptance of the updated Policy.

7.2. No Retrospective Obligations

Changes to this Policy:

  • do not apply retroactively to disputes, transactions, or obligations completed before the update, and
  • do not create new rights or responsibilities regarding past transactions.

7.3. User Acceptance

By continuing to access or use the Paymorz platform, users acknowledge and accept:

  • the current version of this Policy,
  • that Paymorz may revise the Policy as needed, and
  • that it is their responsibility to stay informed about any updates.