This policy applies to any physical products or goods that may be purchased or exchanged through Paymorz services.
Effective Date: 01.08.2025
Entity: QUANTUMCONA LLP (LLPIN: ACE-8779)
Registered Office: Survey No. 130P and 115/1P, We Work Rajapushpa, Nanakramguda Main Road, Medchal–Malkajgiri, Telangana – 500032, India
Trademark: Paymorz™ (registered trademark of QUANTUMCONA LLP)
This Shipping & Exchange Policy ("Policy") applies to all users of the Paymorz platform operated by Quantumcona LLP ("Paymorz", "we", "our", "us"). Paymorz is a digital payment facilitation platform and does not sell, ship, deliver, or exchange any physical products. All services or goods exchanged between users are managed directly by the sender and recipient, and Paymorz is not involved in logistics, fulfilment, or quality verification of such goods or services.
This Policy has been created to ensure transparency by clearly explaining:
By using the Paymorz platform, you acknowledge and agree to the terms outlined in this Policy.
As Paymorz is a digital payment facilitation platform, all references to "delivery" within this Policy relate exclusively to the digital confirmation of service completion or receipt of goods between the transacting parties, and not to physical shipment or logistics.
All services or goods exchanged through transactions on Paymorz are delivered directly by the sender (service provider/vendor) to the recipient (client/customer).
Paymorz:
"Delivery confirmation" refers to the recipient's acknowledgement that the service or product has been provided as agreed. This may include, depending on the nature of the transaction:
This confirmation is mandatory for payment release under Paymorz's Payment Release Policy.
Because delivery occurs strictly between users, Paymorz has no control, oversight, or authority over:
Paymorz merely facilitates the payment and verification process, not the delivery process.
Users are solely responsible for:
Paymorz strongly recommends that users clearly define service scopes, expected timelines, and deliverables before initiating a transaction.
Paymorz is a digital platform that facilitates payments between users and does not engage in any form of physical product handling. Accordingly:
Any physical goods exchanged between a sender and recipient are entirely outside the operational scope of Paymorz. All related activities — including procurement, packaging, dispatch, transport, and delivery — are the sole responsibility of the transacting parties.
Because Paymorz does not manage or participate in shipping, we cannot accept responsibility for:
Any such concerns must be resolved directly between the sender, recipient, and (where relevant) the chosen logistics provider.
For the avoidance of doubt:
This clause ensures users understand that Paymorz operates solely as a digital payment intermediary and not as a shipping, fulfilment, or e-commerce service provider.
Users engaging in transactions on the Paymorz platform are solely responsible for managing and fulfilling all obligations related to the delivery of goods or services exchanged between them. This includes, but is not limited to, providing accurate information, maintaining communication, and resolving delivery-related issues.
Users must ensure that all information provided during a transaction is complete, accurate, and up-to-date, including:
Paymorz is not responsible for issues arising from incorrect, incomplete, or outdated information supplied by either party.
Users are responsible for coordinating all aspects of service provision or product transfer, including:
Paymorz does not intervene in coordination or project management between users.
Recipients must verify delivery or service completion honestly and accurately.
False confirmations or withholding confirmations may result in:
Users must adhere to:
Any misuse of the platform, including fraudulent claims, false disputes, or attempts to misuse delivery confirmation for financial gain, may result in investigation and enforcement action.
If a transaction involves physical goods, users must:
Paymorz does not assist or intervene in any physical movement or handling of goods.
Users should maintain proper documentation for all transactions, including:
These documents may be required in case of a dispute review under the Refund & Dispute Resolution Policy.
Paymorz operates solely as a digital payment facilitation platform and bears no liability for any matters related to the shipment, delivery, condition, or exchange of goods or services transacted between users. Paymorz does not assume, accept, or provide any warranties—express or implied—regarding any products or services exchanged outside the Paymorz platform.
Paymorz is not liable for:
Paymorz has no control over how, when, or whether a service or product is delivered, as delivery occurs entirely outside the platform's scope.
Paymorz does not:
All quality-related concerns must be addressed directly between the transacting parties.
Paymorz is not responsible for:
Users assume full responsibility for selecting and managing their logistics arrangements.
Paymorz does not influence or control exchange, return, or refund decisions made by users. The platform:
Refunds are processed strictly in accordance with the Refund & Dispute Resolution Policy, and Paymorz's role remains limited to payment processing and compliance checks.
To the maximum extent permitted by law, Paymorz's liability is strictly limited to the amount of fees actually paid to Paymorz for the specific transaction in question. Paymorz shall not, under any circumstances, be liable for:
Nothing in this Policy creates:
Paymorz's role is strictly limited to facilitating digital payments and performing compliance checks.
All disputes arising from the delivery, quality, condition, or exchange of goods or services transacted between users must be resolved directly by the sender and recipient. Paymorz does not mediate, arbitrate, or adjudicate disputes related to the fulfilment of goods or services exchanged off-platform.
Paymorz's involvement is strictly limited to payment-related investigations in accordance with the Refund & Dispute Resolution Policy.
Users are expected to resolve disagreements independently by:
Paymorz does not intervene in negotiations or discussions relating to product quality, timelines, or service outcomes.
Paymorz may review a dispute only when:
In such cases, Paymorz will:
Paymorz's review is limited to payment verification, not delivery evaluation.
When filing any payment-related dispute with Paymorz, users may be asked to provide:
Failure to submit sufficient evidence may delay or prevent Paymorz from taking any action on the payment.
Paymorz does not guarantee:
Final outcomes depend on the information provided, compliance requirements, and the Refund & Dispute Resolution Policy.
If users cannot resolve a dispute between themselves, they may:
Paymorz is not a party to any contract between users and has no obligation to participate in external legal or mediation processes.
Paymorz reserves the right to modify, update, or amend this Shipping & Exchange Policy at any time to reflect operational changes, regulatory requirements, risk-management updates, or improvements to platform functionality.
Any changes will be posted on the Paymorz website or notified through the platform. Users are responsible for reviewing the Policy periodically to stay informed of the latest terms.
Unless otherwise specified, updates become effective immediately upon publication. Continued use of the Paymorz platform after any modification constitutes acceptance of the updated Policy.
Changes to this Policy:
By continuing to access or use the Paymorz platform, users acknowledge and accept: